If you do decide to pack yourself please ensure you are ready to go when the van arrives as this is a time constraint industry. We can accept responsibility for damage to items that have been dropped by our staff, not if it is loosely packed, incorrectly labelled or ill prepared for transit. We expect fragile glassware, works of art, or items of a delicate nature to be correctly labelled & separated from the rest in preparation for transit.
Parking
We expect adequate parking arranged at the point of collection, during (where theirs more than two stops) & to completion. Please contact the local council to fulfil parking arrangements where necessary; our van requires the equivalent of 2 parking bays (10m allocation). You will incur the parking fine to the final bill accordingly if parking hasn’t been prescheduled.
Insurance
Kiwi Van & Man is covered for loss or damage up to £10,000 of customers' belongings during transit. Kiwi Man & Van are not liable for the first £50.00 per claim. It is the responsibility of the customer to ensure extra insurance is arranged where required. You must note any visible damage, loss of goods prior to, & completion before payment is received.
Surcharges
Payment of £8 (mandatory) required if travelling through the congestion charge
Payment of £50 (mandatory) dump/waste charge.
General
- We do not have a minimum time allocation on jobs.
- Job arrival times are estimated. Although we do our best to be on time, circumstances out of our control may cause delays, we do not offer discounts for lateness. We start at the time of arrival.
- It is the client's responsibility to be present at all addresses concerned throughout the moving process. Kiwi Man & Van will not be held responsible if the property is left unattended.
- We reserve the right to refuse, cease or stop the job at any point if our staff are abused - verbally or otherwise.